Guidelines and Member Agreement

Deep Meadow Farm  6377 Rt5, S, Windsor –Ascutney VT  05089

We would like to welcome you to our CSA!

This is both a manual and member agreement,

Over the years we have learned that each season has many challenges. Farming has its own inherent challenges and delivering and selling our produce adds another layer. This agreement is intended to help each of our customers recognize some of the issues associated with this process and join in partnership with us to make each season a great one.

Our CSA is designed to provide our members with a source of organically grown, high quality, local produce on a weekly basis. This is a great way to put healthy food on your table, while perhaps preserving some of the share for the winter.

Deep Meadow Farm will offer the following:

  • Minimum of 20 weeks of produce delivered to the listed locations
  • To grow, choose and deliver the highest quality produce available from our farm.
  • To maintain high standards for health and safety.
  • To adhere to the standards required for growing organically certified produce.
  • To offer a refund if a product is not to our customers satisfaction (within reason)
  • Credit any item that was not delivered. (This can happen for many reasons, human error; product was not saleable at time of picking, etc.)

 

Our Members will:

  • Read the weekly emails from the farm. These contain critical information.
  • Bring a bag, etc. to pick up.
  • Insure all items on their list are received at delivery time. ( there will be NO credits or refunds for missed items that were available for delivery)
  • Notify Deep Meadow Farm, of any missing items, refunds or credits, by the Sunday of each delivery week.
  • If you miss a pickup you may pick up your items on the following Friday before 2pm or Sunday at noon. You must pre-schedule this pickup. (Missed pickups take time away from a very busy farming schedule). After Sunday these items will NOT be available and your account WILL be charged.

 

 

By reading this information and joining our CSA you agree to the content and principles listed

 

 

  • What are the benefits of belonging to a CSA?
    • You are directly connected to your food source and can ensure its quality and safety
    • You receive a modest discount on many items
    • With our CSA you can choose exactly the items you want.
    • Your money stays in the community and supports a local business, open space land, environmentally sound practices, and healthier food.

 

  • Who is the best person to join a CSA?
    • Families, groups, friends, individuals, who:
      • Utilize a weekly amount of produce for fresh consumption and processing.
      • Are committed to working directly with a farm. This is not like getting your produce at the market. Individual farms are subject to an incredible number of variables
      • Recognize they are part or the growing cycle, not just a recipient of food, and this brings some responsibility/tolerance from the member.

 

  • Can I join with others/is there a half share?
    • Deep Meadow Farm only offers one share type, a Full share.
    • You can join with others, but we only recognize the primary share holder
    • We can add one additional email address to the primary account
    • All issues related to the account are the responsibility of the primary account holder.
    • Since we offer a debit system and members can exceed their balance, many members would opt for half shares. This would defeat the purpose of the farm having a CSA.

 

  • What types of items are offered?
    • There is a link from the website to varieties and current selection in the ordering system. This includes some pricing. There is also more information on the website.

 

  • How do I sign up?
    • We use a program through a company called Farmigo for all ordering and sign up options.
    • Once you log in, you will create an account and choose a payment plan.
    • The cost is include in the enrollment process
    • You will choose a primary location during the enrolment process.

 

  • Do I have to create a new account each year?
    • No, your account information is stored and you can look at the history of your ordering from year to year
    • You choose a payment plan and location each season but retain your account information.

 

  • What if I change my mind after I’ve signed up?
    • Once your check is mailed there is no refund
    • The farm uses the CSA dollars to cover early expenses and is a primary purpose for having a CSA

 

  • How do I get my food?
    • Each Sunday the farm sends an email notifying you an order has been created, you can the log into your account and place your order
    • When you enrolled you selected a location. Each week a truck will meet you at that location or you will pick up at the farm.

 

  • What if I miss the cut-off time for ordering?
    • You will need to wait until the following week
    • The cutoffs are usually 48 hours before delivery.

 

  • How much do I have to order?
    • There is no minimum on orders
    • We recommend an $18-25 a week order, depending on your share size.
    • !! IMPORTANT!! There is a $32 and $50 maximum on weekly orders (based on share size.
    • !! IMPORTANT!! Although there is no minimum, it is important to track your balance, and divide by the number of weeks remaining. We will include this number in our weekly emails. Because of the MAXIMUM, if you don’t place regular orders there may come a point where your balance will exceed your ability to completely spend down your account.
    • There are no refunds.

 

  • Can I order as much as I want of an item?
    • The system has built in limits on some items. The limits depend upon quantity of an item on hand

 

  • Can I miss a week?
    • You can miss as often as you like.
    • Please enter weeks you know you will miss into your account

 

  • Can I use my CSA Dollars at the farm stand?
    • However all CSA members receive a 10% discount at the stand

 

  • Is meat and bread included in the CSA?
    • These are available as listed on the order form, but are an additional charge.
    • !! IMPORTANT!! Please DO NOT bring cash to pick-ups, we can only accept checks as we do not carry change
    • Meat weighs different amounts we identify the price once the order is placed.

 

 

  • Can I change my pickup location?
    • Yes, in your account settings you can change your location
    • You need to change your location before placing your order
    • !! IMPORTANT!! If you change your location MAKE SURE to reset the location for the following week.

 

  • How does Pick-Up work?
    • We have a set time the truck arrives.
    • The truck stays at the location until the last person there has received their items.
    • With few exceptions,) the truck leaves as soon as possible.

 

  • What happens if I miss pickup?
    • Your order will return to the farm as soon as the truck does
    • We will store you order until the following Sunday evening in cold storage, at which time it will be donated to the food bank.
    • You can retrieve your order at the farm either Fridays before 2pm or Sundays at noon. !! IMPORTANT!! You need to let us know you are coming. This courtesy will not be allowed to become a regular occurrence.
    • There are no credits for missed pickups, and your account has already been charged.
    • We cannot insure the quality of the items order, but will do our best.

 

  • What happens if I am dissatisfied with the quality of my order?
    • In most situations we will almost always just add credit your account.
    • Sometimes we may request more information as it will help us to improve our service
    • Each item is hand selected and size and quality can be effected by conditions beyond our control.
    • !! IMPORTANT!! All requests for credit need to be emailed and submitted prior to the Sunday within the week of delivery.

 

  • What happens if I am missing an item?
    • If we forget an item, deem the crop to be unsatisfactory, or there wasn’t enough at picking time…. You will receive a credit.
    • If you don’t double check your order at pickup and forget an item… There will be no credit.

 

  • Can I exceed my account balance?
    • Yes, but only but the weekly maximum still applys

 

  • Can I apply my left over balance to the following season?
    • There is no running balance or refunds

 

~ALL IMPORTANT CORRESPONDENCE SHOULD BE THROUGH EMAIL~

Growing1@deepmeadowfarm.net

LOGO
On the banks of the Connecticut River and in the shadow of Mt. Ascutney are 50 acres of deep river bottom soils. Each season we grow Organic vegetables while nurturing this beautiful land. With family and a great team, we are dedicated to providing natural  produce, flowers, herbs. and meat. You can purchase our products from our farm stand, CSA or local farmers markets

 VOF-logousda organic